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Driving Agnostic Scalability to Simplify Remote Care Success

Delivering remote care at a transformative scale requires more than a one-size-fits-all solution.

By Maeghan Innes, MASc Eng., PMP

Health organizations face new challenges as access to remote care expands. The focus is no longer solely on care; now, the supply chain of devices and technologies to support these new models of care must also be managed. Solutions that are technologically agnostic are effectively accounting for the complexity needed to scale these new models of care.


The Remote Care Supply Chain

Managing the healthcare supply chain is complex even in traditional settings, with various interests impacting healthcare organizations’ choice of devices and products.

These interests range from those of clinicians, who may prefer using one specific tool over another, to those of healthcare executives, who may be inclined to choose more affordable devices that allow them to serve greater numbers of patients at more accessible prices. These interests will help form the strategy related to the products being offered by the healthcare organization for a given program.

Delivering care remotely is no different. Hospitals and health providers use a large range of medical device models and vendors to deliver quality care at a distance. To properly serve these organizations and all stakeholders involved, digital health partners need to be able to offer remote patient monitoring (RPM) solutions that already align with these organizations’ strategies.

What’s more, the remote care supply chain is unique in that it extends not just to hospitals and clinics, but directly to patient homes. With the end user of this technology being the patient instead of a health professional, innovative layers of support are needed to effectively maintain this care delivery model.

The Perfect Fit

Driving agnostic scalability means creating solutions that remove compatibility issues and enable programs to be scaled to more patients. These solutions fully integrate with partner systems and are compatible with a wide range of devices and solution vendors.

Major healthcare providers are now partnering with operational and logistical support experts who offer device-agnostic solutions. These partnerships allow health organizations to leverage the logistical and technological capacities of these partners, while they continue to focus on care.

These partners manage the added service layer of onboarding patients to successfully use their remote care tools, and manage patient engagement and support along the way.

This formula creates meaningful engagement with patients and drives maximized results for provider programs. Agnostic logistic partners can provide remote care products that account for any device brand or solution partner, allowing any RPM device or EHR platform to be integrated into delivery of this new model of care.

To manage this large range of possibility, digital health logistics partners require a robust Quality Management System (QMS)that is designed to incorporate regulatory requirements, best practices, and existing workflows or instructions from the healthcare or solution provider.

This is particularly important in regards to maintaining regulatory compliance, with the attention of regulatory bodies increasing as remote care programs continue to scale across the country. For health organizations, eliminating the need to manage this compliance further allows them to retain their focus on care when serving patients remotely.

Linking the Chain

Agnostic scalability is critical to account for the diversity of telehealth programming across the country, as well as technology, regulatory requirements, and supply restrictions. It is also a vital ingredient in scaling remote health programs to provide consistent, quality coverage to large-scale populations.

This approach creates the agility, flexibility, and customization needed to adequately account for, and serve, the many health systems caring for our patient populations.

Operational support partners who support this diversity of integration by remaining agnostic are better positioned to engage members and to create scalable results for health organizations engaging in new models of care.  

Medioh offers full-circle, agnostic medical device management, from procurement with the highest quality technology partners, to calibration, quality assurance, shipment, onboarding, and reprocessing of all medical assets. These services are tailored to each remote monitoring program, regardless of device or vendor requirements and are fully compliant with FDA, ISO, HIPAA, and Canada Health requirements.

Find out more about how Medioh is driving agnostic scalability for its partners.

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