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360º Logistics & Operational Services

Medioh offers end-to-end digital health services and operational support that optimizes the way vendors, health care providers and payers are able to deliver their telehealth services to patients.

End-to-End Telehealth Solutions

Inventory Management

Our inventory management starts with receiving essential components. Our team conducts detailed inspections upon arrival to ensure quality and regulatory compliance. From receiving to deployment, returns, and disposal, we manage your assets meticulously.

Kitting

In our kitting process, we ensure regulatory compliance from assembly to labeling. Our skilled team configures devices for immediate use, regardless of type. We’ve developed a custom workflow tool for efficient FDA compliance and seamless data integration with your systems, prioritizing security and efficiency throughout the entire process.

Kit Inspection

Prior to deployment, each kit undergoes a meticulous inspection process to guarantee compliance with kit requirements and ensure full functionality. This critical step ensures that all components meet the necessary standards and that the kit is fully prepared to deliver exceptional value.

Contact Center

Our contact center serves as the central hub for patient engagement, handling everything from initial outreach and installation to ongoing tech support and retrieval calls. We ensure a seamless and supportive experience for patients throughout their journey.

Device Replacement

When device replacement becomes necessary, our team promptly initiates efficient procedures, prioritizing minimal disruptions to your program. Upholding our commitment to continuous service excellence, we prioritize seamless transitions and ensure optimal performance throughout the device replacement process.

Kit Dismantling

After kits are returned, our dedicated team meticulously dismantles and inspects each component, adhering to strict standards. Through rigorous testing and disinfection protocols, we ensure that every asset is meticulously prepared for future deployments, upholding the utmost standards of quality and safety.

The Medioh Approach

We specialize in sourcing reliable and cost-competitive medical devices, IT hardware, and consumables tailored for telehealth services. Leveraging our global presence, we offer a competitive edge in component sourcing. Our brand-agnostic approach allows us to adapt to program requirements, ensuring compliance with our ISO 13485 quality management system during vendor selection.

As your telehealth needs evolve, Medioh scales to support your organization, flexibly ramping up or down as required.

At the core of our operations stands secure asset management. Through our customized workflow management system, we empower our clients with the confidence that their program’s assets are optimized for telehealth services.

Robust Tracking Platform

Our advanced asset management platform ensures timely delivery and precise placement of systems and hardware. Anchored securely through Medioh’s partner shipping systems, it seamlessly integrates technology and patient databases. Our solutions are platform-agnostic, effortlessly integrating with existing client technologies.

Security & Certifications

We encrypt and wirelessly transmit patient information directly to care providers, eliminating the need for storage on devices. Medioh and our certified team uphold the highest healthcare security standards. Our Internet of Health (IoH) services meet FDA, ISO, HIPAA, Health Canada, and OSHA requirements.

Data-Driven Reporting

With assets and portfolio holdings expanding across diverse geographies, Medioh offers comprehensive data reporting to streamline and manage your remote patient monitoring assets effectively.

Complaints Management

Medioh supports device complaints management in the field. Our quality team reviews and tags complaints for specific actions based on your needs, including inspections and testing at various levels. 

Full North American Coverage

Medioh provides full coverage across North America (US & Canada) with four regional facilities. Our partners and clients benefit from advantageous shipping contracts and strategic locations, reducing patient onboarding time and operational costs.