Managing Patients, Not Tech
By Martin Trepanier, Eng. PMP. CPHIMS-CA
Clinicians provide a valued, highly specialized service: they are experts at providing quality care to patients. Whether provided at a clinic or in the comfort of a patient’s home, health is always the core focus.
Yet, given that most factors affecting health, like lifestyle choices, happen outside of clinical settings, how can clinicians meaningfully support patients in their homes, and continuously?
And, how can they manage the added logistical and technological complexities of delivering remote care at scale?
New Abilities, New Expertise
Connected health removes physical barriers in access to care. However, it also requires an added layer of specialized service. Technology, logistics, fluid operational support; all of these ingredients are on the periphery, but are still critical in delivering efficient remote health services at scale.
But one can ask, is this expertise compatible with the core DNA of health organizations?
Facilitating this technological service layer for large-scale patient populations stretches far from the focus that health organizations maintain to keep us all out of their walls, and in good community health. Not to mention, health providers simply prefer to manage patients, not technology.
Despite this incompatibility, these layers of service are essential in delivering quality remote care. Without tailored operational, technological, and logistical support, programs struggle to provide consistent connected health services at transformative scale.
Partnering to Fill the Service Gap
To fill this service gap, health organizations are forging strategic partnerships with solution providers and operational support companies like Medioh.
Such an ecosystem enables care organizations to optimize the reach they have with their patient population, accelerating growth and member satisfaction with connected health programs.
The results are definitive, and allow our health systems to develop new models of care that are easily adopted by health organizations and embraced by us, the patient. As healthcare moves towards consumerism, health systems must adapt and provide services adapted to our expectations.