Beyond Onboarding: The RPM Patient Journey
By Nate Roberts, Senior Director of Operations
Remote Patient Monitoring (RPM) requires more than technology. Whether receiving care in a clinical setting or in the comfort of their own homes using technology, patients still need and desire compassionate, qualified support in managing their health.
Beyond the device logistics and asset management required to make remote care a reality, a systematic structure of support is needed to guide patients towards solutions in every step of their remote care journey.
RPM operational support partners are helping providers put a human touch on remote care; improving patient experience and engagement with digital health tools in ways that benefit patients, providers, and program success.
The RPM Patient Journey
Managing the RPM patient journey is more complex than simply delivering technology and leaving patients to their own devices (literally). In fact, for patients and providers to access the value remote care can offer, patients must be comfortable, confident, and consistent in using their digital health tools.
Once a patient is enrolled in an RPM program, they have a personalized remote care kit delivered directly to their doorstep. This kit contains the medical devices and tools needed to measure a patient’s biometric data (like blood pressure) from a distance.
After kit delivery, patients must be contacted and onboarded to their program to ensure they can effectively use their digital health tools and get the most out of what RPM can offer in managing their condition.
However, after initial onboarding, how do providers encourage patients to adhere to their RPM plans so that sufficient health data is collected and acted upon?
Ongoing Support for Ongoing Care
Beyond onboarding, patients require ongoing, empathetic support to troubleshoot and keep on track with their program plans as they engage in care remotely and with the use of technology.
To achieve the best results in patient engagement and experience, providers partner with RPM logistics and support experts, who manage both the medical devices themselves as well as patient experience with these technologies.
These partnerships allow remote care programs and providers to leverage the logistical and patient support capacity of these experts, which results in better, more scalable program outcomes.
These logistics and support partners engage patients from the moment their kit arrives, making them more likely to successfully onboard and meaningfully participate in their remote care program.
In addition to increasing engagement during a patient’s remote care program, these support partners also improve post-program outcomes, such as device returns and patient feedback collection.
Best-Positioned Patient Support
The best logistics and patient engagement partners manage the entire logistical lifecycle of RPM devices. This means they are also connected to their device and fulfilment warehouses, their technical support teams, and all of the other necessary moving parts that allow for a seamless remote care experience.
Some engagement partners, like Medioh, integrate the capacity of entire contact centers, which are designed and dedicated to supporting patients within digital health and remote care programs.
This allows providers to focus on care, while their partners drive patient experience, participation, and satisfaction, in addition to maintaining the capital investment of remote care technology.
Find out more about how Medioh is driving patient engagement and seamless operations for Remote Care and Digital Health Programs across North America.